Refund policy

This policy applies to purchases from Troppo Buono Imports (formerly Spritz & Co), operated by Anglove International Pty Limited, ABN 90 610 146 855.

Something wrong with your order?

If an item arrives damaged, incorrect or appears faulty, email customersupport@troppobuono.com.au with your order number, a description of the issue and photos where possible. Please contact us as soon as possible, ideally within 48 hours for delivery damage or incorrect items, so we can investigate promptly. This request does not limit your rights under Australian Consumer Law.

If you notice damage or leakage on delivery, please photograph it and ask the driver to record it where possible. Not recording damage on the delivery docket does not remove your statutory rights. Do not consume any product you suspect is unsafe.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We may assess a reported problem before providing a remedy. For a major failure, you can choose a refund or replacement. For a minor failure, we will provide an appropriate remedy within a reasonable time, as required by law. Sale and clearance purchases retain these rights.

Returning an item

Please contact us before sending anything back so we can provide the correct return address and safe return instructions. Keep the product and any remaining contents where safe and practical. For wine, retaining the bottle, remaining wine and closure can help us assess the issue. Original packaging or the original cork is not a condition of your statutory rights.

We may request proof of purchase. If a fault is confirmed, we will reimburse reasonable return postage costs; please keep your receipts. If an assessment finds no fault, any collection or inspection charges will be explained and reasonably estimated before collection. We remain your contact even if supplier testing is needed.

Change of mind

We do not accept returns or offer refunds simply because you change your mind, choose the wrong item or no longer want the product. This does not affect your rights for faulty, unsafe, incorrectly supplied or misdescribed goods.

Refunds

Approved refunds are returned to the original payment method, unless we agree otherwise with you. Where a full refund is required under Australian Consumer Law, we refund the amount paid for the affected product without deducting payment-processing or card fees. Delivery charges and other losses will be addressed where required by law; reasonable return costs for confirmed faults are covered as described above.

We will confirm when your refund has been processed. Your bank or payment provider may take additional time to show the funds in your account.

Wholesale orders

Trade returns and credits are handled under your agreed wholesale terms and any applicable law. Please contact us with your invoice number and details of the issue. Nothing in this policy or our wholesale terms excludes rights that cannot lawfully be excluded.