Shipping policy

Troppo Buono Imports (formerly Spritz & Co) delivers within Australia from our Hume, ACT warehouse. The retail and wholesale arrangements below apply to the relevant type of order.

Retail delivery

ACT: express delivery is free for orders of $50 or more, or $10 for orders below $50.

Other states and territories: shipping is calculated at checkout based on order weight and delivery address. Review all available services and select the delivery option suitable for your address before paying. The cheapest option may be selected automatically.

We aim to pack and dispatch retail orders within 24 business hours after payment, subject to stock availability and operational delays. Allow up to 5 business days for major cities and up to 10 business days for rural or regional areas after your order is processed. These are estimates, not guaranteed arrival dates. Weekends and public holidays are excluded.

Wholesale delivery

ACT wholesale delivery is complimentary. There is no minimum order; follow the case sizes and quantity increments shown in your assigned catalogue.

All other states and territories: freight is to be confirmed for each order, based on destination, order size and delivery requirements. We confirm the freight charge with you before approving your order and arranging dispatch. A pending or $0 freight amount in the portal does not mean interstate wholesale delivery is free.

Place trade orders by email at wholesale@troppobuono.com.au or directly through the wholesale portal. Provide your business address, opening hours and any access or unloading requirements. Dispatch and delivery timing will be confirmed for your order. Orders are dispatched Monday to Friday, excluding public holidays, once payment or approved credit terms and any required alcohol licence verification are in place.

Retail shipping promotions and thresholds do not apply to wholesale orders. Account-specific arrangements agreed in writing take precedence. See our Wholesale Terms for further details.

PO Boxes, Parcel Lockers & alcohol

For retail delivery to an Australia Post PO Box or Parcel Locker, select Australia Post at checkout. Other couriers cannot deliver to Australia Post properties. If no suitable service is offered, use a street address or contact us before ordering. Wholesale deliveries require a suitable business street address.

Alcohol must be received and signed for by an adult aged 18 or over and cannot be left unattended. Delivery instructions or authority to leave cannot override this requirement. Choose an address and service where an adult can receive the order; a Parcel Locker is not suitable for alcohol delivery requiring an adult signature.

For retail orders over $100, a signature is requested where the courier offers this service. For other non-alcohol orders, request a signature in your order notes and contact us before dispatch to confirm availability.

Receiving your order

Please check your delivery address before ordering. Couriers do not provide a call-ahead service. If you miss delivery, follow the carrier's tracking updates, card, email or SMS for collection or redelivery instructions.

Contact us promptly if your address needs correcting. Changes after dispatch depend on the carrier and may not be possible. Reasonable additional freight or redelivery charges may apply where an incorrect address, missed delivery or failure to collect causes a return. We will explain applicable charges before arranging redelivery. Contact us promptly about an unclaimed parcel so we can discuss the available options.

We do not currently offer warehouse pickup or click and collect.

Tracking, delays & delivery problems

For courier deliveries, use the tracking link in your shipping confirmation email. The first Australia Post scan may take 12–24 hours to appear. Local ACT deliveries may not have a tracking link.

Network congestion, peak periods, weather and road closures can affect delivery estimates. If tracking shows a problem or delivery is outside the estimated timeframe, contact us so we can help investigate.

For damaged, missing, incorrect or faulty goods, contact customersupport@troppobuono.com.au with your order or invoice number, details and photos where possible. Please retain the goods and packaging where safe while we investigate. See our Refund Policy for returns and remedies.

For wholesale freight quotes and delivery arrangements, email wholesale@troppobuono.com.au. Our customer service hours are Monday to Friday, 9am–5pm, excluding public holidays.

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded, including under Australian Consumer Law where applicable.